Бүтээгдэхүүн
Mobile contact center
Main features:
- Complete call center functionality with high call quality – Business as usual
- All you need is a Smartphone and Internet – Your Remote Contact Center is ready
- No more productivity loss due to tab toggling – Complete Contact Center Suite
- Much More than a Cloud telephony solution – Hold your Agents accountable
- Track the health of remote agents’ system and devices
- No data storage on agent device – Prevent customer data breach
| Attributes | АМYEO | Enterprise Mobile app vendor |
Traditional Mobile App vendors |
| CONTACT CENTER CAPABILITIES | |||
| CTI | О | O | X |
| Dialers | Preview, Progressive, Predective |
Preview,Progressive, Predective |
Limited dialing modes |
| Telephony | Web RTC, PSTN | Web RTC, PSTN | PSTN |
| Оmni channel support | O | O | Voice and E mail |
| Bandwidth usage | Low | High | High |
| CRM integration | all leading CRMs | All leading CRMs | Limited |
| COLLABORATION | |||
| Supervisor to individual agent chat | О | Х | Х |
| Supervisor to agent-chat broadcast | О | Х | Х |
| Agent to Agent chat | О | Х | Х |
| SECURITY | |||
| Network security | High | High | Low |
| Data stored on server not agent's device | О | Х | Х |
| Number Masking | O | O | O |
| Mobile Device whitelisting with IMEI | O | O | X |
| Disabled screen recording/Screen Shot | O | X | X |
| Disabled Call Recording | O | X | X |
| USABILITY | |||
| Operation system | Android, IoS | Аndroid, Ios | Аndroid |
| Floating app widget for easy interactions while browsing other apps | О | Х | Х |
| 360 APPLICATION INFRASTRUCTURE MANAGEMENT | |||
| Device management report | real time and historic | Х | Х |
| Agent media dashboard | О | О | Х |
| Device error log | О | Х | Х |
| Remote agent monitoring | Comprehensive | О | Limited |
15
гаруй жилийн түүхтэй
60
<гаруй улсад
2000
гаруй байгууллагын