Ameyo ticket resolving solution

Why Ticket Resolver?

• Save agent effort to map related tickets into one
• Remove Silos in interactions grouping for a seamless customer journey
• Gives Holistic Picture of customer journey in single ticket
• Cuts on redundant action merging ticket

Ticket grouping differs with media resources

Passive interactions are grouped together based on configured rules while active are mannualy mapped to ticket 

Advantages of ticket resolver:

• Automated Ticket grouping
• Preserve ticket context
• Faster action, Lesser response time