AMEYO OMNI
Omni channel contact center

What is АМYEO OMNI?

Ameyo Omni preserves cross channel customer journeys for organizations to deliver personalized, seamless and contextual conversations with a tint of system intelligence.

Customers remember companies by the experiences they share with them. Ameyo Omni empowers you to transform your multichannel customer service into a truly unique omnichannel experience. Eliminate interaction silos to ensure a seamless, personalized, and contextual conversations with a
tint of system intelligence along every touch point of the customer journey. We make sure you don't miss a single interaction in your quest to deliver the ultimate omnichannel experience!

Features:  

Employees: 

• Reduce data retrival time by 90%
• Unified Agent Dashboard to Gain 360 degree Customer view
• Customer intelegence to build Long-Lasting Customer Relationship

Operations: 

• Merged front and Back office with easy escalations 
• Detailed Analytics Dashboard with reporting
• Business rules with Ease for Interactions,Escalations and Cross-Selling
• Reduced cost customer service chatbot % Self Service

 IT: 

• Private cloud model available for deployment
• Industry best project managaement practices and hand holding for deployment
• Pre built connectors, Open APIs, SDKs
• СRM болон бусад системтэйгээ инеграци хийх

Management:

• One stop solution
• Singly view of all CX operation
• Drilling Down Reporting